 Alert
With Alert, you'll see your caller's name and Caller ID,
and get call notifications sent to your email or cell phone!
Includes a CallWave Phone Number, Fax Number (limited to
3 faxes per month), and a Toll-Free Home Number. Does not
include Telemarketer Blocking or Personal Greeting.
Messenger
Messenger includes all Alert features, plus you'll hear
your caller's message instantly on your PC speakers (1 minute
message length)! You can record a greeting in your own voice,
and require callers to unblock their Caller ID. Includes
a CallWave Phone Number, Fax Number with unlimited usage,
and a Toll-Free Home Number.
Connect
Connect includes all Messenger features, plus you can click
a button to talk to your callers (10 minutes per call).
It's a great way to take important calls. Includes Telemarketer
Blocking, VoiceMail Plus customization, a CallWave Phone
Number, Fax Number with unlimited usage, and a Toll-Free
Home Number.
Pro
Pro Connect includes all Connect features, plus you can
click a button to talk to your callers (up to 60 minutes
of conversation per call). It's a great way to take important
calls. Includes Telemarketer Blocking, VoiceMail Plus customization,
a CallWave Phone Number, Fax Number with unlimited usage,
and a Toll-Free Home Number.
Frequently
Asked Questions | Service Level
Descriptions
Q:
What do I do if I'm already a CallWave Customer?
Q:
What is Busy Call Forwarding (BCF) and how much does it
cost?
Q:
How do I test my service?
Q: How do I check the status
of my Busy Call Forwarding (BCF) service?
Q: How do I change my account
options or service level?
Q:
What do I do if I'm already a CallWave Customer?
A:
If you have purchased CallWave services directly from CallWave,
but you now want to take advantage of our Slic.com's free
offer, you must cancel your current services with CallWave
and then sign-up for Slic.com
Internet Call Waiting. Since your CallWave service are
associated with your phone number, you must cancel any existing
CallWave services before signing up for Slic.com
Internet Call Waiting to avoid being billed for free
Alert service or the free trial of Connect service.
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Q:
What is Busy Call Forwarding (BCF) and how much does it
cost?
A:
BCF is a service provided by your phone that allows callers
that try to reach when while you are connected to the Internet,
to be redirected to CallWave's solution. During activation
of your Slic.com
Internet Call Waiting, you will be prompted to activate
the “Busy Call Forwarding” on your phone line.
In most cases CallWave will offer to automatically activate
this service by contacting your phone company on your behalf.
If CallWave cannot automatically activate BCF for you, a
Web page will be displayed with instructions on how to order
it yourself.
Remember,
Busy Call Forwarding (BCF) is a service provided separately
by your phone company. As such, you will be billed directly
for those services on your phone bill at your provider's
current rate.
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Q:
How do I test my service?
Once
“Busy Call Forwarding” has been activated, you
will need to conduct a "Service Test" to make
sure everything is working properly. The Service Test will:
- Check
to make sure the ICW Software can connect to the “Session
Manager” while online. (If you use a firewall such
as Zone Alarm or Black Ice, you may need to modify the
firewall settings to ensure the connection).
- Check
to make sure “Call Waiting” is properly configured
on the phone line connect to your computer. (This will
ensure that incoming calls result in a busy signal so
that they can be automatically forwarded to the CallWave
Number).
- Check
to make sure that your “Busy Call Forwarding”
is properly forwarding to 1-800-380-4341. (In some cases
the phone company may have mistakenly forwarded calls
to the wrong number).
If the
Service Test is successful, you will hear a “Success”
message on your PC speakers (through the ICW Software) congratulating
you on a successful activation. If the Service Test fails,
a description of the problem and a suggested recovery action
is provided.
To perform
a Service Test, follow these instructions:
- Make
sure your PC is connected to the Internet and your CallWave
software is running
- Click
the Menu button on the CallWave window and select Test
My Service.
- If
your menu doesn't have the "Test My Service"
option, please click the link below in order to run a
test on your service: http://www.callwave.com/members/help/servicetest/
- During
the test, we'll place a call to your phone number while
you're online. The test will diagnose the problem and
then provide simple instructions to get your CallWave
service working properly.
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Q:
How do I check the status of my Busy Call Forwarding (BCF)
service?
After the Busy Call Forwarding service order has been submitted
to the phone company, it usually takes 2-5 business days
to be setup, depending on your phone company. If you would
like to know the exact status of your order, you can call
your local phone company and ask to see if they have provisioned
Busy Call Forwarding to 800-380-4341. They should be able
to give you an estimated completion date. We will email
you when your phone company completes the order.
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Q:
How do I change my account options or service level?
When
you registered for Slic.com Internet Call Waiting, you entered
information that only you can change. This information includes
your name, telephone number, e-mail address, and password.
To change this information, follow these steps:
- Click
on the Menu button on the CallWave window and select Update
Email, Phone, Password…
- Make
the appropriate changes and click OK.
NOTE:
If your CallWave Menu doesn't have the item mentioned
above, please download the latest version of CallWave
software by clicking here: www.callwave.com/upgrade
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